Support

Most people setting up Loquela are doing it for someone else — a parent, most likely. This page is for you. It takes about five minutes, and they never have to do any of it themselves.

Set it up in three steps

1

Open Loquela on their device

The iPhone or iPad they will actually use — not yours.

2

Choose their language

The very first question. The moment you pick it, everything they will ever see is in that language.

3

Choose the language around them

For a doctor's visit in New Zealand, that's English. Tap done and hand it over.

A good idea before you hand it over: use it yourself, out loud, for a minute. Tap a phrase and hear it spoken. When they see you using it as a normal thing, it becomes a normal thing.

Common questions

Does it need an account or a sign-up?

No. Loquela works the moment it opens — no account, no sign-up, nothing to pay before it works. An account is only for keeping a backup or subscribing, and it's offered, never required.

What happens when there's no internet?

Listening and speaking keep working — they run on the device itself. Translation pauses until the connection returns. Nothing already said is lost.

Can I change the languages or the voice later?

Any time, in Settings. You can preview each voice before choosing — pick together if you can. The text size slider changes text everywhere, with a live preview.

How do I delete the account and its data?

From inside the app, in Settings. Deletion removes backups first, then the account — it's real and immediate. An Apple subscription is cancelled separately, in Apple's subscription settings; the app shows you where.

The language we need isn't there.

Tell us. Reaching the languages other apps overlook is why Loquela exists — a request for a language is the most useful message we get.

Still stuck?

Write to us and a person will answer. Tell us the device, the languages you chose, and what happened — a photo of the screen helps.